Help & FAQs

If your order has not yet been processed or shipped, we may be able to help you change or cancel it. Please contact our customer service team as soon as possible with your order number.

Once the order has been shipped, changes or cancellations may no longer be available.

After your order is placed successfully, you will receive an order confirmation email. If you do not receive the email, please check your spam or junk folder first. You can also contact us with the email address used at checkout.

This may happen if the email address was entered incorrectly or if the email was filtered into your spam folder. Please contact us with your name, shipping address, and payment reference so we can help locate your order.

Yes. You can purchase multiple office chairs in one order. For bulk orders, business purchases, or team office setup needs, please contact us for assistance.

Please contact us immediately with your correct address and order number. If the order has not yet shipped, we will try to update the address.

If the package has already shipped, address changes may depend on the carrier’s policy and may not be guaranteed.

We currently ship to the United States, Most European Countries and Japan. To enquire about shipping to a different destination, please contact us.

Shipping time may vary depending on your location, product availability, and carrier service. In most cases, orders are processed within a few business days, and delivery usually takes 3–7 business days after the order has been shipped.

During peak seasons, holidays, or unexpected carrier delays, delivery times may be slightly longer.

Tracking updates may take some time to appear after the package is picked up by the carrier. If there is no update for several business days, please contact us and we will help check the shipment status.

If your package is delayed, please first check the tracking information for carrier updates. Weather, holidays, high-volume seasons, or local delivery issues may affect the delivery time.

If the delay is unusual, contact us with your order number and tracking number.

Please check around your delivery location, mailbox, front desk, building office, or with neighbors first. If you still cannot locate the package, contact the carrier and our customer service team for further assistance.

Please take clear photos of the damaged box, shipping label, and any damaged parts inside the package. Contact us as soon as possible with your order number and photos so we can help resolve the issue.

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Refunds are processed within 7 days from when we receive the item(s).

In many cases, an assembled chair may still be eligible for return if it is in good condition. However, it must be disassembled and packed securely before return shipping.

Please contact us first so we can provide return instructions.

We offer a 30-day return and refund policy, and all return shipping costs are covered by us. If you are not satisfied with your office chair, you may contact us within 30 days of delivery to request a return, and we will provide instructions for a smooth return process.

Whether the return is due to product defects, wrong items, missing parts, shipping damage, or personal preference, you will not need to pay for return shipping. Our customer service team will guide you through the process and ensure a hassle-free return.

Please check all packaging materials carefully, as small parts may be packed inside the box or attached to the chair components. If any parts are still missing, contact us with your order number, product model, and the missing part name or photo from the instruction manual.

Yes. Most office chairs require simple assembly. An instruction manual and necessary hardware are included in the package. We recommend following the manual step by step and not fully tightening all screws until the main structure is aligned.

Please check whether all screws are aligned correctly and whether the base, gas lift, seat plate, and backrest are installed in the correct direction. Slight unevenness may be caused by screws being tightened too early during assembly.

If the issue continues, contact us with photos or a short video.

Some noise may occur if screws are loose, parts are not fully aligned, or the chair is used on an uneven surface. Please check and tighten the screws, confirm the base is properly installed, and test the chair on a flat surface.

If the noise continues, please contact us for support.

You can adjust the seat height, backrest angle, armrests, headrest, or lumbar support depending on your chair model. For best comfort, keep your feet flat on the floor, knees at about a 90-degree angle, and your lower back supported.