Warranty

1. Warranty Coverage

We offer a 2-Year Limited Warranty on all products purchased through our official website or authorized sales channels.

This warranty covers manufacturing defects in materials and workmanship under normal use conditions.

2. Warranty Period

The warranty period begins from the date of delivery as confirmed by the tracking information.

During the 2-year period, eligible issues will be handled according to the terms outlined below.

3. What Is Covered

This warranty includes, but is not limited to:

Structural defects (e.g., frame, base, internal support components)
Malfunction of mechanical parts (e.g., reclining mechanism, height adjustment system)
Manufacturing defects in materials or workmanship

4. What Is Not Covered

This warranty does not cover:

Normal wear and tear (e.g., fading, minor scratches, foam softening)
Damage caused by misuse, abuse, or improper assembly
Damage resulting from accidents, impacts, or external forces
Unauthorized repairs, modifications, or disassembly
Commercial or rental use (unless otherwise specified)
Minor cosmetic imperfections that do not affect functionality

5. Warranty Solutions

If a valid warranty claim is confirmed, we will, at our discretion:

Provide free replacement parts, or
Offer a partial or full replacement, depending on the issue

For certain components such as seat cushions or backrests, replacement parts may not always be available due to product structure or logistics constraints. In such cases, we may offer one of the following solutions:

A partial or full refund, or
A replacement product (which may be in like-new condition, typically 80%–90% new)

Replacement parts or products will be shipped free of charge where applicable.

6. Shipping Costs for Warranty Claims

Within the warranty period, standard shipping for replacement parts is typically covered by us
In certain cases (e.g., remote areas), additional shipping fees may apply
Customers may be responsible for returning defective parts if requested

7. How to File a Warranty Claim

To submit a warranty request, please contact our support team with:

Order number
Description of the issue
Photos or videos showing the defect

Email: support@ergoreal.net

We aim to respond within 72 business hours.

8. Regional Considerations

This warranty policy applies to customers in the United States, Europe, and Japan.

Warranty service will be supported through local warehouses whenever possible
Handling methods may vary slightly depending on local logistics and regulations

9. Limitation of Liability

To the extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products.

This warranty is limited to the original purchaser and is non-transferable.

10. Consumer Rights

This warranty is provided in addition to your rights under applicable consumer protection laws.

United States: Rights may vary by state
Europe: Consumers are entitled to statutory guarantees under EU law
Japan: Consumer rights are protected under local regulations

Nothing in this policy limits or excludes your legal rights.

11. Contact Us

We will always strive to provide a fair and reasonable solution to ensure your satisfaction.

If you have any questions regarding this warranty policy, please contact us: